If you are not 100% satisfied with your Burkley Case item, simply send it back to us within 30 (thirty) days. This decision is entirely up to you and the exact reason does not affect our return policy.
At Burkley Case we are more than happy to accept returns or exchanges with our products. Please understand that we cannot allow returns or exchanges on "Final Sale" items. All items that our customers wish to return or exchange must be in their original condition. We cannot return or exchange items that have been worn down or altered in any way.
Please note: The best way to guarantee a refund is to keep your Burkley Case item in like-new and sellable condition.
What items are returnable?
Within 30 days of receipt of your shipment In unused and original condition. Must be in the original packaging.
What items are non-refundable?
Free gifts, promotional items and customized items.
Are there any charges for return?
All merchandise returned for exchange, store credit or refund must be in perfect, sellable condition, otherwise there will be restocking fee of 30 % deducted from the refund. The package must include the order number, or the original receipt. "Sale" items are not returnable. Original shipping charges are non-refundable. We reserve the right to deduct the original shipping charges on orders using free shipping. The customer is responsible for return shipping charges. If you have any other questions please send email to : firstname.lastname@example.org
How do I return?
On the bottom of this page, go to "Click Here For Returns & Refunds Center"
Enter your order number and email address used for the order. You do not need an account. Select the reason for the return. And follow the instructions. You will get a confirmation email with shipping guidelines.
How soon will I get my refund?
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If your return is approved, then your refund will be processed, and a credit will automatically be applied to original method of payment, within 7-10 business days.
Part of the Burkley Case warranty includes a manufacturer’s warranty. Our 90 (ninety) days manufacturer’s warranty includes original defects on the products and accessories. Please understand that damage done by a user is not covered in this warranty. This includes: Puncture damage, use of chemicals on the leather, and any damage from overloading our products with excessive weight.
Our warranty covers preexisting faults in materials and any issues of craftsmanship. This warranty does not cover damage caused by the user such as neglect, wear and tear. Fine leathers like ours develop rich color development and will not stay the exact same as the day you received the item. At Burkley Case we feel that being given thirty days to change your mind is very generous. After this period, you will simply have to learn to love the choice that you have made and enjoy our high quality items for life. After all, our items are truly an item to enjoy for a lifetime.
Please understand that genuine leather products require care, and neglecting to properly care for our items will result in damage not covered by our warranty. It is best to avoid causing dramatic shape changes t our products as this also will not be covered by the warranty. Issues such as overfilling card slots in wallets, spills on the leather and other mishaps are not covered by our warrantee.